Vision

The Indotech Group produces the highest-performance tools, machines, accessories and supplies in the industry, with outstanding functional characteristics and clearly superior customer benefits. Thanks to their unique performance characteristics, our products always offer the professional end user sought-after solutions to problems in pipe installation and associated service and repair work. Be recognized as a First Class Supplier of Metal Processing Solutions Committed to:

• Safety First
• Quality and Constant Improvement
• Surpassing Customer Expectations
• Effective Processes
• Development of the Individual

Customer Satisfaction

At Indotech we strive to exceed our customer’s expectations in quality, delivery, and cost through continuous improvement and customer interaction. Indotech endeavours to sustain our mission and values by constantly seeking new technologies and best business practices.

Quality

Indotech is committed to continually improve the ability to provide products and services that meet or exceed our customer’s expectations in regard to Safety, Quality, and Reliability.

Objectives

• Maintain an effective Safety Program to achieve a goal of Zero recordable accidents.
• Achieve a 98% Quarterly Customer Satisfaction Rate measured by Customer Orders vs. Customer Complaints.
• NCRs < 10% as measured against the total number of sales orders.
• Achieve a 95% monthly On-Time-Delivery rate.

Knowledge

With over 30 years’ experience, Indotech has the knowledge and personnel to satisfy your needs.